Refund policy

Return and refund policy
Never In Lack, Inc.

Voluntary returns
We accept size or change-of-mind return requests within 30 days of delivery. Shirts must be unworn and unwashed, apart from reasonable inspection or trying on, with original tags where supplied. Contact support@neverinlack.com with your order number to request return instructions. Do not send items to a printer or an address on the parcel without checking with us first. Approval procedures do not limit any statutory withdrawal right.

For voluntary returns, the customer pays return postage. We do not charge a restocking fee. Original shipping is not refunded for voluntary change-of-mind returns except where required by law. We recommend tracked return shipping. After receiving and inspecting the returned item, we will issue any approved refund to the original payment method within 10 business days, or sooner where the law requires. Your bank may take additional time to display it.

Wrong, damaged, or defective items
Contact us promptly with your order number and a description of the problem; photos are helpful when possible. We will arrange the appropriate repair, replacement, or refund and cover necessary return shipping for our error or a defective item. The voluntary return window does not limit legal rights concerning faulty goods.

Exchanges
Contact us to request a size exchange. Availability is not guaranteed. We will confirm any shipping charges before you agree; if the requested size is unavailable, an eligible return can be refunded instead.

Preorder cancellation and delay
You may request cancellation of an unshipped preorder for a full refund by emailing support@neverinlack.com. If it has already shipped, the applicable return process applies. If we cannot ship by the promised date, we will offer the choice to agree to a revised shipment date or cancel for a full refund, subject to applicable law.

Mandatory consumer rights
This policy is additional to rights that cannot be waived under applicable law. Where EU or UK distance-selling withdrawal rights apply, you generally may notify us within 14 days after delivery without giving a reason and return the goods within 14 days after that notice. For an eligible withdrawal, we refund the purchase and the least expensive standard outbound delivery charge for the cancelled order. Extra charges for an upgraded delivery service are not refundable under that rule. You bear direct return costs for a change of mind where permitted and disclosed; we bear costs for faulty or incorrect items. Refunds are due within the applicable legal deadline; where allowed, we may wait until the goods or evidence of their return arrive. Reasonable inspection is permitted, although a deduction may apply for handling beyond what is necessary to inspect the goods. Standard brand designs are not treated as personalised merely because they are printed after ordering.

Contact
Never In Lack, Inc.
support@neverinlack.com
Return address provided privately with return instructions.